Privacy Policy

Overview

North Bay Plumbers ("we," "us," or "our") operates the NorthBayPlumbers.ca website and provides plumbing services in North Bay, Ontario and surrounding areas. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. If you have any questions after reading this policy, please contact us at 705-482-1253.

Information We Collect

We collect personal information that you voluntarily provide to us when you use our website or contact us for plumbing services. This may include:

• Name — so we know who we're working with
• Phone number — so we can reach you to schedule or confirm service
• Email address — so we can send quotes, invoices, or follow up on your inquiry
• Home or service address — so we know where to show up
• Details about your plumbing issue — so we can prepare for the job

We collect this information through our website contact forms, phone calls, emails, and in-person interactions.

How We Use Your Information

We use the personal information we collect for straightforward business purposes:

• Responding to your inquiries and requests for service
• Scheduling and confirming plumbing appointments
• Providing quotes and estimates
• Sending invoices and processing payments
• Following up after service to ensure everything is working properly
• Communicating about warranty or recall information related to work we've performed
• Improving our website and services

We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties. Period. Your contact information is used solely to provide you with plumbing services and communicate with you about those services. We will never share your information with other companies for their marketing purposes.

Cookies & Analytics

Our website uses basic cookies and analytics to understand how visitors use our site. This helps us improve the user experience and ensure our website works properly.

• Essential cookies — Required for the website to function properly (e.g., remembering your preferences)
• Analytics cookies — We may use Google Analytics to understand website traffic patterns, such as which pages are most visited and how visitors find our site. This data is aggregated and does not personally identify you.

We do not use advertising or tracking cookies. Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, though this may affect your experience on our website.

Third-Party Services

We may use the following third-party services that could collect information as described in their own privacy policies:

• Google Analytics — for website traffic analysis and reporting
• Google Fonts — for web typography (may collect IP addresses)
• Payment processors — for secure payment handling when paying invoices online

We only work with reputable third-party service providers and require that they protect your information in accordance with applicable privacy laws.

Data Retention

We retain your personal information only for as long as it is needed for the purposes described in this policy. Typically, this includes:

• Service records — kept for the duration of any applicable warranty period plus a reasonable period afterward, typically 7 years, for legal and tax purposes
• Contact form submissions — retained for up to 2 years to allow for follow-up and service history
• Analytics data — aggregated data is retained as long as it remains useful for improving our services

If you would like us to delete your personal information, please contact us and we will do so within a reasonable timeframe, subject to any legal obligations to retain certain records.

Your Rights Under Canadian Privacy Law (PIPEDA)

As a Canadian business, we operate in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). Under this law, you have the right to:

• Access your information — You can request a copy of the personal information we hold about you
• Correct your information — If your information is inaccurate or incomplete, you can ask us to update it
• Withdraw consent — You can withdraw your consent for us to use your information at any time, subject to legal or contractual restrictions
• File a complaint — If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, simply contact us using the information below. We will respond to your request within 30 days.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses SSL encryption for data transmitted between your browser and our servers. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us:

North Bay Plumbers
North Bay, Ontario
Phone: 705-482-1253

We're happy to answer any questions — privacy or plumbing.